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| Placing
An Order |
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By
clicking here you will be taken to The Comfort Zone. Choose
the category you wish to browse (books on various topics, gifts,
etc.) When you see at item that interests you click on it to learn
more.
To purchase
the item click "add to cart." You can then click "check
out" if you are finished shopping.
You will be
walked through the check out process for your item(s). You will
be asked to enter your address, phone number, email, and credit
card number. This entire area is secure and you do not need to worry
about the security/privacy of the information you give.
For our online
orders we use Pay Pal. On your credit card statement it will say
PAYPAL - RESTMINIST.
Please ensure
you click the "Submit" button for submission.
You will be
emailed a receipt within a short period of time after your order
is submitted (generally within a few minutes.) We will receive your
order and ship it, enclosing a receipt too.
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| Payment
Options |
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You can use Visa, MasterCard, Discover, and American Express*
to fund your PayPal payment and E-Checks.
*Please note
that American Express has decided to decline credit card transactions
in which an American Express Corporate Card is used with PayPal.
At this time, attempts to register or use an American Express Corporate
Card in conjunction with PayPal will be declined.
What
is an ECheck?
When you send money with an eCheck, the transaction will be held
as "Pending" for 3-4 business days, until the electronic
funds transfer has cleared your bank. When you use eCheck, you don't
have to have a credit card or alternate funding source attached
to your PayPal account. In addition, using eCheck means you won't
incur credit card debt, since the money comes directly out of your
bank account. eCheck is like writing a check, only faster and more
secure. To use eCheck, just select it as your Funding Source when
you send money. Here's How: (1) Click on the Send Money tab (2)
Enter the required information (3) Click Continue and click the
Funding Options link under the 'Source of Funds' heading. Choose
the eCheck radio button (4) Click Continue and review the information
on the Payment Details page and click Send Money to complete your
transaction.
PayPal will
send the request to your bank immediately. It will take up to 4
business days for the electronic funds transfer to be completed
and for the funds to become available to the recipient of your payment.
If your bank initially declines the electronic funds transfer, the
payment may be delayed for up to an additional 7 business days.
In this case, the Expected Clearing Date listed in the recipient's
transaction history will be updated to reflect the new date.
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| Shipping
& Delivery |
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FOR ITEMS SHIPPED IN THE U.S.
items are shipped first class;
mostly Fed Ex Ground. The checkout process will lead you through
it step by step and add it in at the end.
| POSTAGE
RATES |
Effective
OCTOBER 08 |
| Up
to $9.99 |
$4.50 |
| $10.00-$24.99 |
$6.50 |
| $25.00-$49.99 |
$9.50 |
| $50.00-$74.99 |
$14.00 |
|
$75-$99.99 |
$15.00 |
| $100+
We will send a separate invoice if your estimaged postage
payment does not cover the costs. |
15%
of order |
We also explain
this on our "First
Time Shoppers" page
FOR
items SHIPPED FOREIGN - Please Read Carefully
To place an
order to be delivered to a country other than the USA, you take
the following steps:
- Place your
order as you normally would with all payment
information.
- We will send
you an EMAILED confirmation of your order with shipping costs,
based on the weight of the package and the destination, and how
quickly you wish it to arrive.
- You will
then go to a link and put the amount in the box and completely
payment info.
- When receive
your second (postage) payment your order will be shipped.
- If we
do not receive your second order for postage, the package will
not be shipped; we also will not take the time to track you down
and get you your credit, so please shop carefully. If you
wish to email us
what you're interested in ordering, we can give you an estimate
on the shipping costs.
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| Returning
an item |
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RETURN POLICIES
If you are not satisfied with your order, you may send the like-new
item(s) back within 30 days for an exchange, credit or refund
for merchandise amount (not shipping).
There is
a 20% restocking fee for items returned. Items must be in NEW condition.
FYI: All our merchandise is shipped from a ministry shipper in Indiana.
We pay a fee to the shipper to send you your items. The restocking
fee is meant to help us cover our expenses of stocking and postage
of items, not to make a profit off of returned merchandise in any
way.
Returns for
checks cannot be made until check clears within 10 days.
Credit card
purchases will be credited back to the credit card originally used.
We will credit your account through PayPal merchant account, so
your credit on your statement will say PAYPAL - RESTMINISTR.
To cancel or
change your order, please call 858.48.4685 OR 800-751-7378 and we
will make the necessary adjustments.
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| Cancelling
an Order |
After
your final submission in the shopping cart the transaction cannot
be "cancelled." However, if the order has not yet shipped,
we can wait for the transaction to "clear" and then transfer
the monies back (give you a refund). This will take about 24-48 hours.
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| Problems
with My Order |
If
you are having problems with your order, please check first here in
our "help section"
to see if your problem or question may be addressed, including the
FAQ section. If not, please call us toll-free at
888-751-7378 and we will be happy to assist you. You may also ask
us any questions that you may have.
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|
Status of My Order |
Please
email us to inquire
about the status of an order and we will respond as promptly as possible
(Most often within less than 24 hours, although occasionally it may
take an extra day or two.)
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| FAQ |
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How
else can I place an order NOT online?
What if I want to pay by check or money order?
Where do the profits from these books go?
Since you are a non-profit is my order tax-deductible?
Even
after reading your security guarantees I still don't feel comfortable
about using my credit card online. How else can I place an order?
We will gladly
take your order over the telephone. call us toll-free, 888-751-REST
(7378). Or you can make a list of any items you wish and send a
check or credit card number, or money order. Since our products
change so frequently we do not have an offline catalog, just a resources
sheet. Click here to place a foreign order.
What
if I want to pay by check or money order?
Browse the
store as you normally would but do not add anything to your cart.
Rather simply write down a list of items that you wish to buy and
drop it in the mail to us at: Rest Ministries, PO Box 502928,
San Diego, CA 92150. We also accept eChecks,
which means you can pay by check over the internet.
Where
do profits of these books go?
Rest Ministries
has annual costs of about $54,000 and we do not pay for any staff.
All staff is voluntary except our part-time administrative assistant.
Our costs involve: mail/postage, printing, computer hardware and
software and internet expenses, phone, etc. We also provide materials
for a number of people who cannot afford them when needed. Lastly,
we exhibit at a few conferences per year to increase awareness of
our services.
Since
you are a non-profit is my order tax-deductible?
No, only donations
are tax-deductible and you will receive a receipt with your purchase
itemized for your tax records. Although we are a non-profit, by
law we are only able to offer a tax-deduction if we requested a
sum for the item which was higher than the actual value. For example,
if we charged $40 for a $10 book, then you would eligible for a
$30 donation. We do not do this, however, as we like to keep our
Prices affordable to those we serve.
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| About
PayPal |
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If you are
a member of Pay Pal already (have purchased something through Pay
Pal before) it will ask for your user name and password and then
it will already have your shipping information. If you have not
used it before, it's easy! Just enter your shipping information
and credit card choice, and then choose a username and password.
Your credit
or debit card information is known only to PayPal and is entered
on a secure, encrypted server. You do not have to be a PayPal member
to use your credit card. Purchases over $500 require you to become
a verified member of PayPal. Membership is free. If you are a PayPal
member who has been verified, you can also pay through your checking
account via eCheck or with Instant Transfer from your PayPal account.
Currently, only United States accounts can be verified. PayPal will
e-mail you a verification of your purchase.
PayPal provides
the world's first instant and secure online payment service using
credit cards, checks and account debits. With PayPal, individuals
and businesses can send and receive payments through the Internet.
This revolutionary new service provides a safer, faster, easier,
and cheaper way to move money in today's digital economy.
With a customer base of more than 7 million and continuing to grow
rapidly, PayPal is the world's largest Internet-based payment network.
PayPal is the #1 eFinance site on the Internet, according to PC
Data Online, and one of the fastest growing websites, according
to Media Metrix. PayPal now constitutes over 10% of all Internet
traffic in the financial services category, more than Citibank,
Wells Fargo and Bank of America combined.
Read
more here.
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| Security
Questions |
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Shopping in
this store is 100% safe. PayPal uses SSL technology to keep your
information safe. In addition, when you send a payment using PayPal,
the recipient won't receive your sensitive financial information
like your credit card or bank account number. This way, you don't
have to worry about paying people you don't know.
Our #1 priority
is making sure you can shop safely in our store. Our Secure Shopper
Guarantee means you don't have to worry about the safety of your
credit card information. If your credit card company holds you liable
for any unauthorized charges to your account resulting from your
online purchases, your liability will be covered up to $50. By federal
law, your credit card will protect you against unauthorized purchases
over $50. In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance with its
reporting rules and procedures.
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| Pricing
and Availability Policies |
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Pricing
Policy
Your receipt
of an electronic order or another form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. The Comfort Zone (a.k.
Rest Ministries) reserves the right to accept or decline your order
for any reason at any time. If this happens, we will promptly return
your funds.
All orders
placed over a predefined amount (in U.S. denomination) must obtain
verification pre-approval with an acceptable method of payment.
We may require additional verifications or information before accepting
any order. If additional information is necessary, we will contact
you via email at the email address provided on your order.
Availability
Policy
Although we
update our store daily, on occasion, the item that you have ordered
may have just ran out of stock. In this event, Rest Ministries will
notify you via email with the status of your order. You have the
option to: (1) have your funds returned/credited and be notified
when it arrives. (2) wait the week or 2 for it to be sent.
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| Foreign
Orders |
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All Prices are
given in US dollars. When you use your credit card the appropriate
dollar amount will be added. Foreign orders do not include free
postage. Please read about our postal
policies for foreign orders.
Our toll-free
number does not work outside of the U.S. To reach us please call
858-486-4685.
FOR
itemS SHIPPED FOREIGN - Please Read Carefully
To place an
order to be delivered to a country other than the USA, you take
the following steps:
- Place your
order as you normally would with all payment
information.
- We will send
you an EMAILED confirmation of your order with shipping costs,
based on the weight of the package and the destination, and how
quickly you wish it to arrive.
- You will
then go to a link and put the amount in the box and completely
payment info.
- When receive
your second (postage) payment your order will be shipped.
- If we
do not receive your second order for postage, the package will
not be shipped; we also will not take the time to track you down
and get you your credit, so please shop carefully. If you
wish to email us
what you're interested in ordering, we can give you an estimate
on the shipping costs.
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| Privacy
Statement |
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Privacy Statement
We respect and
are committed to protecting your privacy. That is why we have adopted
this Privacy Policy. This Privacy Policy lets you know how your
personal information is processed and used. We promise that we will
take steps to use your personal information only in ways that are
compatible with this Privacy Policy.
The following
discloses the Privacy Policy of Rest Ministries, Inc.
What information
are you collecting and how are you collecting it?
Our Web servers
do not record e-mail addresses of the visitors.
We may request
your e-mail address or mailing address for the purposes of sending
you the information that you have requested (ie. brochures to give
to your church) or to sign you up for a group/service that you have
requested (such as daily devotionals.)
Whenever we
request the identity of a visitor, we will clearly indicate the
purpose of the inquiry before the information is requested. We maintain
a strict "No-Spam" policy, that means that we do not intend to sell,
rent, or otherwise give your e-mail address to a third-party, without
your consent.
Rest Ministries
will from time to time send e-mail announcing new products and services.
If you ask us to remove you from these mailings we will do so. We
send out emails about 2-3 times per year to visitors of our guestbook.
We are unable to remove you from these mailings and by signing our
guestbook you are giving us permission to email you 2-3 times per
year.
If you choose
to supply your postal address in an online form, you may receive
occasional mailings from us, for example our biannual newsletter
or a birthday card.
Using Rest
Programs
When you sign
up for an Rest Ministries forum (chat, message boards, etc.) your
name or alias is recorded solely for purposes of maintaining your
own account within the forums. This information is not used to monitor
your activity within a forum, nor is it used to identify you outside
of Rest Ministries in any way.
Please be aware
that although we make every effort to keep your information private,
prayer requests, Share and Prayer messages, pen pal listings, etc.
go through a service we use called YahooGroups
and these messages may be made public, or may be able to be "hacked
into" by people unaffiliated and unknown to Rest Ministries.
Your Purchases
If you choose
to purchase something online, we need to know your name, e-mail
address, mailing address, credit card number, and the cards expiration
date. We also request a phone number in case there are any questions
about your order, as we have found email addresses are often entered
incorrectly or expired within hours of the submission of a form
and then we have no way of reaching you. By providing us with your
email address, it allows us to process and fulfill your order and
to notify you of your order status. This information may also be
used by us to notify you of related product and services, but will
not be shared or sold to third parties for any purpose.
Wherever Rest
Ministries collects personal information we make an effort to include
a link to this Privacy Policy on that page.
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